Ordering & Delivery


Postage Cost

Standard delivery cost is £3.99 for delivery anywhere in the UK mainland, Heavy items will be sent via courier service for £5.95. Please contact us for overseas deliveries

Order Processing


Orders will be dispatched within 2 working days providing that your payment has been accepted.

Orders placed on weekends or bank holidays will be dispatched on the next working day.


Order Confirmations


Upon submitting an order using our automated shopping cart system you will receive a confirmation e-mail. In the unlikely event of us being unable to fulfilan order placed, we will advise you by the first working day following receipt of that order. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.


Delivery Tracking


If you have received an email from us informing you that your order has been dispatched but you have not received your order within 3 working days, please contact info@downthegarden.com with your order number and we will resolve the problem as soon as possible.